A service-level contract (SLA) can be an important part of consulting for businesses. It is often used to establish a relationship between the internal operations of a company and its clients. It provides the information that each party needs to achieve their goals.
SLAs protect the end-user and the service provider, by establishing standards and targets. They also establish consequences for not meeting these expectations. They also allow for the creation of key performance indicators that can help a https://royston-consulting.com/main-functions-of-management-consulting-software-with-examples/ business identify areas that are not on track to meet its strategic objectives.
The SLA is a document that defines all the services that will be included in a given contract. It should also include information on turnaround times and exclusions. The contract should include a list that specifies the metrics used to measure service provider performance.
Metrics should only reflect factors under the control of a service provider and be easily collected. They should also be set up with a reasonable base, so they can be refined as time goes on.
A key performance indicator (KPI) is a metric used to measure how well a company is performing in relation to its primary goals. It can help the business determine whether it is veering off course, which is a problem that is common with small businesses.